Hold music not playing for a subset of phone calls

Incident Report for Twilio

Resolved

Twilio hosted hold music is now playing correctly for all calls

Posted Feb 07, 2018 - 10:43 PST

Investigating

A small percentage of phone calls that use Twilio hosted mp3 files for their hold music are not playing the music. Our on-call engineers are investigating.

Posted Feb 07, 2018 - 10:23 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1, Queue US1, Text-to-Speech US1, Recording Transcriptions US1, TwiML US1, Voice Insights US1).