Hold music not playing for a subset of phone calls
Incident
Report for Twilio
Resolved
Twilio hosted hold music is now playing correctly for all calls
Investigating
A small percentage of phone calls that use Twilio hosted mp3 files for their hold music are not playing the music. Our on-call engineers are investigating.
This incident affected: Programmable Voice (PSTN, SIP, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights <sup>Beta</sup>).