Twilio Status Page
Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
Subscribe to get real-time updates via email, RSS, Slack, and more.
Subscribe to get real-time updates via email, RSS, Slack, and more.
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING CARRIER MAINTENANCE
External carriers notify us when they are conducting maintenance.
Subscribe for updates so you’ll know ahead of time about their potential service disruptions.
SYSTEM METRICS
Stay up to date on the speed at which you connect.
Know more, so you can do more.
Hold music not playing for a subset of phone calls
Incident
Report for Twilio
Resolved
Twilio hosted hold music is now playing correctly for all calls
Investigating
A small percentage of phone calls that use Twilio hosted mp3 files for their hold music are not playing the music. Our on-call engineers are investigating.
This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights).
Twilio’s Got Your Back
We manage the services you rely on and keep them running around the clock.
Redundant Connectivity
We provide redundant connections to hundreds of global carriers in our Super Network.
99.999% API Success Rate
The reliability you need for your most mission critical communications.
Carrier Monitoring
We detect and resolve over 97% of carrier disruptions before they impact customers.
Having issues?
Check out our Knowledge Base