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        Hold music not playing for a subset of phone calls

        Incident Report for Twilio

        Resolved

        Twilio hosted hold music is now playing correctly for all calls
        Posted Feb 07, 2018 - 10:43 PST

        Investigating

        A small percentage of phone calls that use Twilio hosted mp3 files for their hold music are not playing the music. Our on-call engineers are investigating.
        Posted Feb 07, 2018 - 10:23 PST
        This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights).