Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Hold music not playing for a subset of phone calls
      Incident Report for Twilio
      Resolved
      Twilio hosted hold music is now playing correctly for all calls
      Posted Feb 07, 2018 - 10:43 PST
      Investigating
      A small percentage of phone calls that use Twilio hosted mp3 files for their hold music are not playing the music. Our on-call engineers are investigating.
      Posted Feb 07, 2018 - 10:23 PST
      This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights).