SMS Delivery Delays to Tim, Vivo and Claro Networks in Brazil via a Subset of Registered Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Tim, Vivo and Claro Networks in Brazil via a Subset of Registered Sender IDs. This incident has been resolved.

Posted Oct 19, 2023 - 18:30 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Tim, Vivo and Claro Networks in Brazil via a Subset of Registered Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 19, 2023 - 16:32 PDT

Update

We are experiencing SMS delivery delays when sending messages to Tim, Vivo and Claro Networks in Brazil via a Subset of Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 19, 2023 - 15:20 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Tim, Vivo and Claro Networks in Brazil via a Subset of Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 19, 2023 - 14:20 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).