Delay in Recording Transcription Processing

Incident Report for Twilio

Resolved

The issue with delayed recording transcriptions has been resolved and Programmable Voice is operating normally at this time.

Posted Jan 20, 2022 - 12:28 PST

Monitoring

We are observing recovery in the processing of recording transcriptions. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 20, 2022 - 11:48 PST

Update

We are investigating processing delays in recording transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 20, 2022 - 11:01 PST

Investigating

Our monitoring systems have detected a potential issue with delayed transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 20, 2022 - 10:54 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).