Scheduled maintenance
Twilio Services
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Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console
Incident
Report for Twilio
Resolved
The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.
Monitoring
The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th. We'll provide an update in 1 hour.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 16 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 8 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 4 hours or as soon as more information becomes available.
Update
Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 2 hours or as soon as more information becomes available.
Investigating
Some messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console are now accessible, but may still contain partial metadata. We will continue investigating and aim to update the affected records with the latest data.
Update for: https://status.twilio.com/incidents/qjwj2yvjzfh0
Update for: https://status.twilio.com/incidents/qjwj2yvjzfh0
This incident affected: DEVELOPER TOOLS (Console, REST API).