Short Code SMS To AT&T and Cricket Wireless handsets in the US are delayed

Incident Report for Twilio

Resolved

SMS delivery delays to AT&T and Cricket Wireless handsets in the US from a subset of Twilio US short codes have now been resolved. SMS to North America is currently operating normally

Posted Mar 14, 2019 - 19:20 PDT

Update

The delivery delay issue of SMS to AT&T from a subset of Twilio US short codes has now been resolved. Twilio is continuing to monitor delivery delay of SMS to Cricket Wireless from a subset of Twilio US short codes.

Posted Mar 14, 2019 - 17:15 PDT

Monitoring

We are observing recovery in sending SMS to AT&T and Cricket Wireless handsets in the US from a subset of Twilio US short codes. We are actively monitoring and we will provide update shortly.

Posted Mar 14, 2019 - 16:34 PDT

Investigating

We are observing delays in sending SMS to AT&T and Cricket Wireless from a subset of Short Codes. We are actively working with our partner to resolve the issue. We will provide an update as soon as possible

Posted Mar 14, 2019 - 15:30 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).