Gather Speech Recognition Returning English (en-US) Results When Language Hebrew (he-IL) Specified

Incident Report for Twilio

Resolved

The issue where Gather speech recognition results are returned in the the English language (en-US) when the Hebrew language (he-IL) has been resolved and Gather speech recognition is operating normally at this time.

Posted Apr 11, 2025 - 17:49 PDT

Update

Our engineering team continues to work on a change to bring both languages back to an operational state. The recommended workaround is to use the (iw-IL) language for now. We expect to have another update within 8 hours.

Posted Apr 11, 2025 - 11:22 PDT

Update

We have reinstated the original functionality where specifying (he-IL) language is not operational. The recommended workaround is to use the (iw-IL) language for now. Our engineering team is working on a change to bring both languages back to an operational state. We are reverting the status of this incident to investigating until our next update. We expect to have an update at 12:00 Pacific time on April 11th.

Posted Apr 10, 2025 - 20:15 PDT

Update

We are observing recovery from the issue where Gather speech recognition results are returned in the English language (en-US) when the Hebrew language (he-IL) is specified. If affected customers changed the specified language to iw-IL in response to this issue, they should revert the specified language back to he-IL. We expect to provide another update in 1 hours or as soon as more information is available.

Posted Apr 10, 2025 - 19:10 PDT

Monitoring

We are observing recovery from the issue where Gather speech recognition results are returned in the English language (en-US) when the Hebrew language (he-IL) is specified. If affected customers changed the specified language to iw-IL in response to this issue, they should revert the specified language back to he-IL. We expect to provide another update in 2 hours or as soon as more information is available.

Posted Apr 10, 2025 - 17:11 PDT

Update

We are currently investigating an issue where Gather speech recognition results are returned in the the English language (en-US) when the Hebrew language (he-IL) is specified. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 10, 2025 - 16:11 PDT

Investigating

We've become aware of a potential issue with speech recognition returning English (en-US) results when language Hebrew (he-IL) is specified. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 10, 2025 - 16:03 PDT

This incident affected: PROGRAMMABLE VOICE (Speech Recognition).