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Users Unable to Add Decimals During Account Billing Top-Ups
Incident
Report for Twilio
Resolved
We are no longer experiencing the issue causing customers to be unable to add decimal values during account billing top-ups. This incident has been resolved.
Update
We are continuing to investigate an issue where users are unable to add decimal values during account billing top-ups. As a temporary workaround, please consider rounding up the payment amount to the nearest whole currency unit. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are continuing to investigate an issue where users are unable to add decimal values during account billing top-ups. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to investigate an issue where users are unable to add decimal values during account billing top-ups. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating an issue where users are unable to add decimal values during account billing top-ups. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with Account Billing top-ups. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).