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        API access degraded from 74.208.59.0/24 subnet

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Nov 03, 2019 - 16:30 PST

        Update

        All requests to/from the ISP 1&1 at the IP subnet range 74.208.0.0/24 are failing. We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident when we have more information.
        Posted Nov 03, 2019 - 11:10 PST

        Update

        All requests to/from the ISP 1&1 at the IP subnet range 74.208.0.0/24 are failing. This is a communication issue between 1&1 and Twilio's hosting provider. Our networking team is working with all parties to correct the issue.
        Posted Nov 01, 2019 - 17:36 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident when we have more information.
        Posted Nov 01, 2019 - 12:45 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident again in 6 hours.
        Posted Nov 01, 2019 - 02:50 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident again in 6 hours.
        Posted Oct 31, 2019 - 19:29 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident again in 6 hours.
        Posted Oct 31, 2019 - 07:11 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident again in 6 hours.
        Posted Oct 31, 2019 - 00:00 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident again in 6 hours.
        Posted Oct 30, 2019 - 18:16 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident again in 6 hours.
        Posted Oct 30, 2019 - 11:06 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution yet and will update this incident again in 6 hours.
        Posted Oct 30, 2019 - 05:25 PDT

        Update

        We are still working to resolve this issue with our networking partners, at this time we have no ETA on resolution and will update this incident again in 6 hours
        Posted Oct 29, 2019 - 23:20 PDT

        Update

        We continue to investigate failures to reach Twilio’s API from the 74.208.0.0/16 IP subnet with our network partners. We will provide an update in 2 hours as we continue to work to resolve the issue with our network partners.
        Posted Oct 29, 2019 - 21:39 PDT

        Investigating

        We are currently investigating failures to reach Twilio's API from the 74.208.0.0/16 IP subnet. We will provide an update as soon as we have more information.
        Posted Oct 29, 2019 - 16:19 PDT
        This incident affected: DEVELOPER TOOLS (REST API).
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