500 Errors on Transcription Fetch Attempts

Incident Report for Twilio

Resolved

Twilio transcriptions was degraded for 10 minutes between 10:22 AM and 10:32 AM Pacific Time on 07/30/2024. During this period of time customers may have experienced 500 errors when attempting to fetch transcriptions. The issue has now been resolved.

Posted Jul 30, 2024 - 10:47 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with transcriptions. We will follow up and provide customer impact details within 2 hours.

Posted Jul 30, 2024 - 10:36 PDT

This incident affected: PROGRAMMABLE VOICE (Recording Transcriptions).