Verizon SMS Duplicate Delivery in OH and IN

Incident Report for Twilio

Resolved

Delivery issues have not reoccured in over 24 hours and the service is operating normally.

Posted Mar 10, 2019 - 20:18 PDT

Monitoring

We are unable to reproduce this issue and have not received any reports of it's occurrence in the past several hours. We will continue to monitor until our carrier partner can confirm it has been resolved and update status as we have more information.

Posted Mar 09, 2019 - 14:17 PST

Update

We are continuing to investigate this situation and working with our carrier partner to resolve it.

Posted Mar 09, 2019 - 01:54 PST

Investigating

We are observing a subset of Verizon customers in the Indiana and Ohio areas receiving duplicate SMS messages. Our carrier partner is aware and investigating the cause.

Posted Mar 08, 2019 - 11:41 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).