Delays on Port Number Notifications

Incident Report for Twilio

Resolved

Issues with porting notifications has been resolved, and it is operating normally at this time.

Posted Sep 18, 2023 - 11:22 PDT

Monitoring

Issue causing notifications not being sent to customers when number were ported on 9/15 has been fixed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2023 - 09:15 PDT

Update

We are experiencing delays on port number notifications. Customers that requested numbers porting, and they should be issued on 9/15 are not receiving the confirmation via email. However, phone numbers should be ready and available for configuration. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 18, 2023 - 08:11 PDT

Investigating

Our monitoring systems have detected a potential issue with port notifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 18, 2023 - 08:01 PDT

This incident affected: PHONE NUMBERS.