SMS Delivery Delays to Multiple Networks in the US via a Subset of Shortcodes

Incident Report for Twilio

Resolved

SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes has been resolved and SMS delivery is operating normally at this time.

Posted May 29, 2024 - 11:25 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 29, 2024 - 09:28 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 29, 2024 - 08:07 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 29, 2024 - 07:11 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).