MMS Delivery Delays from a Subset of Twilio Long Codes to Altice United States

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. This incident has been resolved.

Posted Mar 02, 2026 - 21:55 PST

Monitoring

We are observing recovery in SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 02, 2026 - 20:06 PST

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 02, 2026 - 20:02 PST

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 02, 2026 - 16:02 PST

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 02, 2026 - 14:02 PST

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 02, 2026 - 13:02 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America).