SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers To Verizon Wireless in United States of America

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers to Verizon Wireless in United States of America 311-489. This incident has been resolved.

Posted Jan 25, 2026 - 16:01 PST

Monitoring

We are observing recovery in SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers to Verizon Wireless in United States of America 311-489. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 25, 2026 - 14:24 PST

Update

We are still experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers to Verizon Wireless in United States of America 311-489. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 25, 2026 - 03:46 PST

Update

We are still experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers to Verizon Wireless in United States of America 311-489. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 24, 2026 - 20:28 PST

Update

We continue experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers To Verizon Wireless in United States of America 311-489. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 24, 2026 - 16:57 PST

Update

We are experiencing SMS delivery delays to Verizon Wireless in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 24, 2026 - 15:02 PST

Investigating

We are experiencing SMS delivery delays to Verizon Wireless in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 24, 2026 - 13:57 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).