Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Accounts Suspended With Usage and Balance Amounts Not Matching
      Incident Report for Twilio
      Resolved
      We have fully investigated the issue with accounts being suspended but the usage and balance do not match. It was determined that the impact was limited to a small set of customers, who we will be working with directly. All systems are operational.
      Posted May 17, 2022 - 16:21 PDT
      Investigating
      Our monitoring systems have detected a potential issue with accounts being suspended but the usage and balance do not match. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted May 17, 2022 - 16:10 PDT
      This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Billing).
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