Packet Loss For Outbound Voice Calls To Taiwan

Incident Report for Twilio

Resolved

The issue affecting outbound calls to Taiwan has been resolved, and the service is functioning normally at this time.

Posted Feb 25, 2021 - 10:39 PST

Update

We are continuing to experience packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 25, 2021 - 08:25 PST

Update

We are continuing to experience packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 25, 2021 - 04:26 PST

Update

We are continuing to experience packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Feb 25, 2021 - 02:26 PST

Update

We are experiencing packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 25, 2021 - 01:26 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 25, 2021 - 01:00 PST

This incident affected: CARRIER NETWORK (Voice, APAC).