Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026

Incident Report for Twilio

Resolved

TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.

Posted Jul 21, 2026 - 18:22 PDT

Monitoring

TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 21, 2026 - 18:00 PDT

Identified

Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 21, 2026 - 16:44 PDT

Investigating

Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Jul 21, 2026 - 16:14 PDT

This incident affected: PROGRAMMABLE VOICE AU1 (Voice REST API AU1), PROGRAMMABLE VOICE IE1 (Voice REST API IE1), and PROGRAMMABLE VOICE US1 (Voice REST API US1).