Issue with a Subset of Calls Intermittently Failing with 500 Errors for T-Mobile

Incident Report for Twilio

Resolved

The issue affecting a subset of calls intermittently failing with 500 errors has been resolved, and the service is functioning normally at this time.

Posted Oct 12, 2022 - 15:24 PDT

Update

We continue to see recovery for intermittent 500 error when calls attempting using T-Mobile. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 12, 2022 - 13:18 PDT

Monitoring

We have started seeing recovery for intermittent 500 error when calls attempting using T-Mobile. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 12, 2022 - 10:59 PDT

Update

We are investigating intermittent 500 error when calls attempting using T-Mobile. Our engineers are working on a resolution. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Oct 12, 2022 - 10:29 PDT

Investigating

Our monitoring systems have detected a potential issue with a subset of calls intermittently failing with 500 errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 12, 2022 - 10:08 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1).