Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Customers Experiencing High Latency and 500 Errors
Incident
Report for Twilio
Resolved
We are pleased to inform you that the issue affecting Twilio services has been fully resolved. Our teams have observed a complete recovery in service performance, with latency levels returning to normal and 500 errors no longer occurring. We will continue to monitor all services closely to ensure ongoing stability. Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out to our support team.
Update
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 24 hours or as soon as more information becomes available.
Update
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 12 hours or as soon as more information becomes available.
Update
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.
Update
We continue observing degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. Customers may see the updates to accounts balance and usage summary on the billing console being delayed, this will be completed shortly after we implement the fix to resolve the original issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We continue observing degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
After monitoring for some time, we started seeing a degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
After monitoring for some time, we started seeing a degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 4 hours or as soon as more information becomes available.
Update
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
We are observing a recovery in Twilio services and noticing improvements in latency levels, which have decreased substantially. We will continue to monitor all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
Update
We continuing experiencing issues with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issues creating latency and 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (TaskRouter, Flex Admin Console), PROGRAMMABLE VOICE (SIP Interface, Queue, Dialogflow, Voice REST API), ACCOUNT SECURITY (Verify), DEVELOPER TOOLS (REST API), PHONE NUMBERS, and PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels).