Delays on short code traffic for AT&T

Incident Report for Twilio

Resolved

All systems are functioning normally at this time.

Posted Nov 24, 2017 - 07:04 PST

Monitoring

Shortcode SMS to/from AT&T handsets is now operating normally. Our engineering team continues to monitor while we wait for acknowledgment from the carrier that the issue is resolved

Posted Nov 24, 2017 - 06:08 PST

Update

Our carrier partner has identified an issue on their platform and is working on the issue that is causing partially degraded service for messages sent to/from AT&T handsets for some short codes. There is no impact to long code traffic. We will provide a further update in 1 hour.

Posted Nov 24, 2017 - 05:12 PST

Identified

We are experiencing delays on inbound and outbound to/from AT&T traffic for some short codes.

Posted Nov 24, 2017 - 04:24 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).