SMS Delivery Delays from Twilio to XL Axiata Indonesia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from Twilio to XL Axiata network subscribers in Indonesia. This incident has been resolved.

Posted Mar 09, 2026 - 02:30 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 09, 2026 - 00:41 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2026 - 23:48 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).