We have fully investigated the HTTP timeout issue for the Voice & Video APIs, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Posted Aug 02, 2021 - 13:21 PDT
Update
Our monitoring systems have detected a potential issue affecting a small subset of customers seeing timeouts when accessing Voice and Video API. A subset of customers could experience HTTP timeout when our platform tries to reach their webhook. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
Posted Aug 02, 2021 - 12:26 PDT
Investigating
Our monitoring systems have detected a potential issue affecting a small subset of customers seeing timeouts when accessing Voice and Video API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Aug 02, 2021 - 12:00 PDT
This incident affected: PROGRAMMABLE VOICE (PSTN, Client Web, Client Mobile) and PROXY.
