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        Inbound Voice Call Quality Issues to Colombia and Costa Rica

        Incident Report for Twilio

        Resolved

        The incident causing inbound voice call quality issues to Colombia and Costa Rica has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
        Posted Oct 08, 2021 - 13:05 PDT

        Update

        We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 08, 2021 - 00:35 PDT

        Update

        We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 07, 2021 - 00:38 PDT

        Update

        We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 06, 2021 - 00:40 PDT

        Update

        We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 05, 2021 - 08:43 PDT

        Update

        We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 05, 2021 - 00:50 PDT

        Update

        We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 04, 2021 - 20:50 PDT

        Update

        We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 04, 2021 - 18:51 PDT

        Update

        We are observing inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 04, 2021 - 17:56 PDT

        Investigating

        Our monitoring systems have detected a potential issue with inbound voice call quality issues to Colombia and Costa Rica. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 04, 2021 - 17:47 PDT
        This incident affected: CARRIER NETWORK (Voice, Latin America).
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