Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Inbound Voice Call Quality Issues to Colombia and Costa Rica
Incident
Report for Twilio
Resolved
The incident causing inbound voice call quality issues to Colombia and Costa Rica has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
Update
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with inbound voice call quality issues to Colombia and Costa Rica. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Latin America).