SMS/MMS Delivery Delays and Delivery Report Delays to Multiple US and Canada Networks from Twilio Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS/MMS delivery delays and delivery report delays to multiple US and Canada networks when sending multi-segment messages from Twilio toll-free numbers. This incident has been resolved.

Posted Sep 10, 2021 - 17:11 PDT

Monitoring

We are observing recovery in SMS/MMS delivery delays and delivery report delays to multiple US and Canada networks when sending multi-segment messages from Twilio toll-free numbers We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 10, 2021 - 15:16 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of SMS/MMS delivery delays and delivery report delays to multiple US and Canada networks when sending multi-segment messages from Twilio toll-free numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 10, 2021 - 14:06 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of SMS/MMS delivery delays and delivery report delays to multiple US and Canada networks when sending from Twilio toll-free numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 10, 2021 - 13:00 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of SMS/MMS delivery report delays to multiple US and Canada networks when sending from Twilio toll-free numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 10, 2021 - 11:01 PDT

Update

We are continuing our investigation and have discovered the SMS/MMS delivery report delays are to multiple US and Canada networks when sending from Twilio toll-free numbers. Actual delivery of messages is not affected. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 10, 2021 - 09:00 PDT

Update

We are experiencing delays in receiving message delivery reports when sending to multiple US networks on Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Sep 10, 2021 - 08:00 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS/MMS delivery report delays when sending to multiple US networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 10, 2021 - 07:52 PDT