SMS Delivery Delays and Delivery Receipt Delays to Telefonica Network in Venezuela

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery and delivery receipt delays when sending messages to the Telefonica Network in Venezuela. This incident has been resolved.

Posted Jul 10, 2024 - 15:53 PDT

Monitoring

We are observing recovery in the SMS delivery and delivery receipt times when sending messages to to the Telefonica Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2024 - 14:30 PDT

Update

We continue to experience SMS delivery and delivery receipt delays when sending messages to the Telefonica Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2024 - 13:20 PDT

Update

We are experiencing SMS delivery and delivery receipt delays when sending messages to the Telefonica Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2024 - 12:25 PDT

Investigating

We've become aware of a potential issue with SMS Delivery and Delivery Receipt as they are experiencing Delays, this is to the Telefonica Network in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 10, 2024 - 12:16 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).