SMS Delivery Failures on XL Axiata Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Indonesia XL Axiata Network. This incident has been resolved.

Posted Sep 28, 2022 - 19:56 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Indonesia XL Axiata Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 28, 2022 - 18:03 PDT

Update

We are still experiencing SMS delivery failures sending to Indonesia XL Axiata Network . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 28, 2022 - 17:08 PDT

Investigating

We are experiencing SMS delivery failures sending to Indonesia XL Axiata Network . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 28, 2022 - 16:09 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).