Meta’s WhatsApp Cloud API Outage Affecting Outbound Message Statuses and Inbound Messages

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Oct 15, 2024 - 04:28 PDT

Update

The incident has been resolved.

Posted Oct 15, 2024 - 04:26 PDT

Update

We continue to monitor the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2024 - 02:26 PDT

Monitoring

We are currently monitoring the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2024 - 00:26 PDT

Update

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 15, 2024 - 00:02 PDT

Update

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 14, 2024 - 23:12 PDT

Update

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 14, 2024 - 23:06 PDT

Investigating

Our monitoring systems have detected a potential issue in increase of WhatsApp Outbound Messages in Delivery_Unkown or Sent Status. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 14, 2024 - 22:07 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).