Unable to Trigger Recording Status Callback and Fetch Completed Call Resources via Rest API

Incident Report for Twilio

Resolved

The issue affecting REST API requests to completed call resources and Recording status callbacks has been resolved, and the service is functioning normally at this time.

Posted Nov 19, 2022 - 00:23 PST

Monitoring

REST API requests to completed call resources are now successful and the recording status callbacks are being triggered normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 19, 2022 - 00:01 PST

Update

We’ve become aware of a potential issue where customers in Australia are experiencing failures when trying to fetch completed call resources via REST APIs and the Recording status callbacks are not being triggered. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 18, 2022 - 23:32 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 18, 2022 - 22:58 PST

This incident affected: DEVELOPER TOOLS (REST API) and PROGRAMMABLE VOICE (Recording).