Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the SMS Delivery Delay to Multiple Networks in Mexico issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Sep 07, 2021 - 19:10 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delay to Multiple Networks in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 07, 2021 - 19:02 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).