MMS Delivery Reports Delays to US Over a Small Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery report delays when sending messages to US networks. This incident has been resolved.

Posted Apr 13, 2022 - 03:13 PDT

Update

We are continuing to observe recovery in the issue causing SMS delivery report delays, when sending messages to US networks, over a small subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Apr 13, 2022 - 02:05 PDT

Monitoring

We are observing recovery in the issue causing SMS delivery report delays, when sending messages to US networks, over a small subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Apr 13, 2022 - 00:06 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to US networks over a small subset of Shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Apr 12, 2022 - 17:35 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to US networks over a small subset of Shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 12, 2022 - 01:03 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to US networks over a small subset of Shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 11, 2022 - 17:04 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to US networks over a small subset of Shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 11, 2022 - 13:12 PDT

Update

We are experiencing delays in receiving message delivery reports when sending to US networks over a small subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 11, 2022 - 11:00 PDT

Investigating

Our monitoring systems have detected a potential issue impacting delivery delays to US networks over a small subset of Shortcodes. Our engineers have been alerted and are actively investigating. We will provide another update within the next 1 hour or as soon as more information becomes available.

Posted Apr 11, 2022 - 10:01 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).