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      Issues related to Zipwhip's Services
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        System Metrics

        Degraded Inbound SMS to a Subset of UK Landline/Fixed Numbers

        Incident Report for Twilio

        Resolved

        Inbound message to UK numbers has been restored. Inbound messages sent between 15:59PT - 17:21PT were delayed and have now been delivered.
        Posted Mar 22, 2017 - 17:29 PDT

        Monitoring

        A fix has been implemented and we are monitoring the results.
        Posted Mar 22, 2017 - 17:24 PDT

        Identified

        Our monitoring systems have detected an outage of inbound messages to a subset of UK landline/fixed phone numbers. We have escalated to the carriers.
        Posted Mar 22, 2017 - 17:18 PDT
        This incident affected: PROGRAMMABLE MESSAGING (SMS).