Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Console not Taking Account Upgrade After Being Completed
Incident
Report for Twilio
Resolved
The issue pertaining to the Twilio Console upgrade flow has been resolved and is operating normally at this time.
Monitoring
A fix has been deployed to address this issue, and our Engineering team is currently monitoring the results. We will provide another update within 2 hours or as soon as we have additional information.
Update
Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 16 hours or as soon as more information becomes available.
Identified
Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with the Twilio Console Upgrade flow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).