Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API

Incident Report for Twilio

Resolved

We have fully investigated the issue affecting Flex, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Oct 16, 2024 - 14:57 PDT

Investigating

We've become aware of a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 16, 2024 - 13:59 PDT

This incident affected: FLEX (Flex Conversations).