SMS Delivery Delays to Multiple Networks in United States of America via Subset of Shorcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages via subset of short code numbers to Multiple Networks in the United States of America. This incident has been resolved.

Posted Jan 13, 2026 - 11:41 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages via subset of short code numbers to Multiple Networks in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2026 - 09:55 PST

Update

We continue experiencing SMS delivery delays via subset of short code numbers when sending messages to Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2026 - 07:57 PST

Investigating

We are experiencing SMS delivery delays via subset of short code numbers when sending messages to Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 13, 2026 - 06:57 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).