WhatsApp Sender Configuration Issues for a Subset of Colombian Twilio Numbers

Incident Report for Twilio

Resolved

The issue affecting WhatsApp senders with production traffic has been resolved, and the service is functioning normally at this time. Test WhatsApp senders will be re-registered by request. If you believe your WhatsApp sender remains impacted, please open a support ticket.

Posted Feb 04, 2022 - 10:45 PST

Update

We continue to observe recovery for the majority of impacted numbers. We are expecting the numbers with production traffic to be restored by Feb 4, 2022 12am PT. A small subset of impacted numbers may experience degraded messaging. If your number needs immediate attention, please open a support ticket. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 04, 2022 - 02:02 PST

Update

We are observing recovery for the majority of impacted numbers. We are expecting the numbers with production traffic to be restored by Feb 4, 2022 12am PT. A small subset of impacted numbers may experience degraded messaging. If your number needs immediate attention, please open a support ticket. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 03, 2022 - 18:02 PST

Update

We are observing recovery for the majority of impacted numbers. We are expecting the numbers with production traffic to be restored by Feb 4, 2022 12am PT. A small subset of impacted numbers may experience degraded messaging. If your number needs immediate attention, please open a support ticket. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 03, 2022 - 14:01 PST

Monitoring

We have seen recovery most impacted numbers. We now expect the majority of numbers with production traffic to be restored by Feb 4, 2022 12am PT. A small subset of impacted numbers may experience degraded messaging. If your number needs immediate attention, please open a support ticket. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 03, 2022 - 12:01 PST

Update

We continue to see recovery with a small subset of Colombian Twilio numbers for WhatsApp senders, where previously approved senders are being reverted to "waiting for approval status" due to a prefix change in Colombia. Some customers may receive the error message '[HTTP 400] Unable to create record: Twilio could not find a Channel with the specified From address.' We expect all numbers to be restored within by Friday, Feb 4, 2022 4pm PT or sooner. We expect to provide another update in 16 hours or as soon as more information becomes available. If your number needs immediate attention please open a support ticket.

Posted Feb 03, 2022 - 00:37 PST

Update

We are seeing a recovery of a service interruption with a small subset of Colombian Twilio numbers for WhatsApp senders, where previously approved senders are being reverted to "waiting for approval status" due to a prefix change in Colombia. Some customers may receive the error message '[HTTP 400] Unable to create record: Twilio could not find a Channel with the specified From address.' We expect all numbers to be restored within by Friday, Feb 4, 2022 4pm PT or sooner. We expect to provide another update in 8 hours or as soon as more information becomes available. If your number needs immediate attention please open a support ticket.

Posted Feb 02, 2022 - 16:37 PST

Update

We are seeing a recovery of a service interruption with a small subset of Colombian Twilio numbers for WhatsApp senders, where previously approved senders are being reverted to “waiting for approval status” due to a prefix change in Colombia. We expect all numbers to be restored within 24-48 hours or sooner. Some customers may receive the error message ‘[HTTP 400] Unable to create record: Twilio could not find a Channel with the specified From address.’ We expect to provide another update in 4 hours or as soon as more information becomes available. If your number needs immediate attention please open a support ticket.

Posted Feb 02, 2022 - 12:29 PST

Update

We are still investigating a service interruption with a small subset of Colombian Twilio numbers for WhatsApp senders, where previously approved senders are being reverted to "waiting for approval status" due to a prefix change in Colombia. Some customers may receive the error message ‘[HTTP 400] Unable to create record: Twilio could not find a Channel with the specified From address.’ We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 02, 2022 - 10:36 PST

Update

We are investigating a service interruption with a small subset of Colombian Twilio numbers for WhatsApp senders, where previously approved senders are being reverted to "waiting for approval status" due to the prefix change in Colombia. Some customers may receive the error message ‘[HTTP 400] Unable to create record: Twilio could not find a Channel with the specified From address.’ We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 02, 2022 - 09:39 PST

Investigating

Our monitoring systems have detected a potential issue with WhatsApp Sender configurations in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 02, 2022 - 08:51 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).