SMS Delivery Failures on Airtel

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to multiple destinations within Africa over Airtel Networks. This incident has been resolved.

Posted Mar 21, 2021 - 22:46 PDT

Update

We are still experiencing SMS delivery failures that are impacting multiple destinations within Africa over Airtel Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2021 - 21:40 PDT

Investigating

We are still experiencing SMS delivery failures that are impacting multiple destinations within Africa over Airtel Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2021 - 20:40 PDT

Update

We are observing successful SMS delivery towards all of Africa over Airtel Networks for the last 2 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2021 - 18:45 PDT

Monitoring

We are observing successful SMS delivery towards all of Africa over Airtel Networks for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2021 - 16:45 PDT

Investigating

We are experiencing SMS delivery failures that are impacting multiple destinations within Africa over Airtel Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2021 - 15:49 PDT

Monitoring

We are observing successful SMS delivery towards all of Africa over Airtel Networks for the last 20 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2021 - 15:06 PDT

Update

We are experiencing SMS delivery failures that are impacting multiple destinations over Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2021 - 14:22 PDT

Update

We are experiencing SMS delivery failures over Nigeria and Uganda Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2021 - 13:59 PDT

Investigating

We are experiencing SMS delivery failure towards Nigeria Airtel . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2021 - 13:36 PDT