A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer seeing calls to Twilio US Toll-Free Phone Numbers disconnecting after 1800 seconds. This issue has been resolved, and the service is functioning normally at this time.

Posted Jan 20, 2021 - 17:04 PST

Monitoring

We are observing a subset of call failures to Twilio US Toll-Free phone numbers where calls are disconnected after 1800 seconds. Our carrier partner has made adjustments to resolve the issue. We have started to see recovery and will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 15:58 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 20, 2021 - 15:26 PST

This incident affected: CARRIER NETWORK (Voice, North America).