MMS Delivery Delays to GCI-Chat in United States of America for a Subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to GCI-Chat in the United States of America for a subset of long codes. This incident has been resolved.

Posted Dec 01, 2025 - 19:54 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to GCI-Chat in United States of America for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 01, 2025 - 18:03 PST

Update

We are experiencing SMS delivery delays when sending messages to GCI-Chat in United States of America for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 01, 2025 - 17:02 PST

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays to GCI-Chat in United States of America for a subset of long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 01, 2025 - 16:46 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).