SMS Delivery Delays to ISP Telecom Network in the U.S. via Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to ISP Telecom Network in the U.S. via subset of short codes. This incident has been resolved.

Posted May 24, 2024 - 09:00 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to ISP Telecom Network in the U.S. via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 24, 2024 - 07:00 PDT

Update

We continue to experience SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted May 23, 2024 - 06:57 PDT

Update

We continue to experience SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted May 22, 2024 - 14:58 PDT

Update

We continue to experience SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 22, 2024 - 07:03 PDT

Update

We are experiencing SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 22, 2024 - 03:07 PDT

Update

We are experiencing SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 22, 2024 - 01:10 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 22, 2024 - 00:14 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).