SMS Delivery Failures to NTT DoCoMo Network in Japan

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures when sending messages to the NTT DoCoMo Network in Japan. This incident has been resolved.

Posted Oct 14, 2021 - 18:38 PDT

Monitoring

We are observing successful SMS delivery when sending messages to the NTT DoCoMo Network in Japan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 14, 2021 - 16:38 PDT

Update

We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 14, 2021 - 09:22 PDT

Update

We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 14, 2021 - 05:36 PDT

Update

We continue to experience SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Oct 14, 2021 - 03:36 PDT

Investigating

We are experiencing SMS delivery failures when sending messages to NTT DoCoMo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 14, 2021 - 02:37 PDT

This incident affected: CARRIER NETWORK (SMS, APAC) and PROGRAMMABLE MESSAGING (SMS).