U.S. Shortcode MMS Delays

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delays from US short codes to T-Mobile, Sprint, Verizon, or AT&T. This incident has been resolved.

Posted Sep 19, 2020 - 07:59 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 19, 2020 - 06:31 PDT

Update

We are finding no more MMS delays from US short codes to T-Mobile, Sprint and Verizon but we are still experiencing the same delays in AT&T network. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide more information in 8 hours or as soon as more information becomes available

Posted Sep 18, 2020 - 22:34 PDT

Update

MMS delays from US short codes to T-Mobile and Sprint continue to happen, and we are now experiencing delays to Verizon and AT&T. Our engineers continue working with our carrier partner to resolve the issue. We will provide more information in 4 hours or as soon as more information becomes available

Posted Sep 18, 2020 - 18:34 PDT

Update

MMS delays from US short codes to T-Mobile and Sprint continue, and we are now experiencing delays to Verizon and AT&T. Our engineers continue working with our carrier partner to resolve the issue. We will provide more information in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2020 - 16:34 PDT

Investigating

We are again seeing a subset of US shortcodes experiencing MMS delivery delays to T-Mobile and Sprint. Our engineers are working with our carrier partner to resolve the issue. We will provide more information in 1 hour or as soon as more information becomes available.

Posted Sep 18, 2020 - 14:34 PDT

Monitoring

We are no longer seeing MMS delays from US shortcodes. We will continue to monitor the situation and provide an update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2020 - 13:52 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2020 - 11:54 PDT

Update

A portion of US shortcodes are seeing delays to carriers on MMS. Our engineers are working with our carrier partner to resolve the issue. We will provide more information in 1 hour or as soon as more information becomes available.

Posted Sep 18, 2020 - 10:55 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 18, 2020 - 10:44 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).