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        Unable to Upgrade Twilio Accounts From Trial

        Incident Report for Twilio

        Resolved

        Our Engineers have investigated and found that there was no widespread issue but there were a couple of isolated cases. This incident is resolved.
        Posted Nov 04, 2025 - 04:40 PST

        Investigating

        We are experiencing an issue with Upgrading Twilio accounts from Trial on Twilio platform. Our Engineers are investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 04, 2025 - 03:30 PST
        This incident affected: TWILIO PLATFORM (Billing).
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