MMS Delivery Delays and Failures To and From a Subset of Longcodes in Australia

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to subset of Australian long codes, for both inbound and outbound messages. This incident has been resolved.

Posted Dec 21, 2025 - 00:04 PST

Monitoring

We are observing recovery in MMS delivery delays and failures when sending messages to a subset of Australian long codes, for both inbound and outbound messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 20, 2025 - 22:49 PST

Update

We continue experiencing MMS delivery delays and failures affecting a subset of Australian long codes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 20, 2025 - 15:48 PST

Update

We continue experiencing MMS delivery delays and failures affecting a subset of Australian long codes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 20, 2025 - 08:13 PST

Update

We continue to experience MMS delivery delays and failures affecting a subset of Australian longcodes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

Posted Dec 20, 2025 - 04:08 PST

Update

We continue to experience MMS delivery delays and failures affecting a subset of Australian longcodes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Dec 20, 2025 - 02:22 PST

Investigating

We are experiencing MMS delivery delays and failures affecting a subset of Australian longcodes, for both inbound and outbound messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 20, 2025 - 01:33 PST

This incident affected: CARRIER NETWORK (MMS, APAC).