Autopilot Voice and Voice Media Stream Usage Being Overbilled for Some Customers

Incident Report for Twilio

Resolved

Billing usage issue for Autopilot Voice and Voice Media Streams has been corrected for all new calls made starting at 17:10 PT. We are working on correcting the historical billing data and will be reaching out to affected customers directly. The incident is now resolved.

Posted Feb 04, 2021 - 18:21 PST

Update

We are still in the process of investigating inaccurate billing usage for Autopilot Voice as well as Voice Media Streams. Our engineers are working to restore service. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 04, 2021 - 15:18 PST

Update

We continue to investigate inaccurate billing usage for Autopilot Voice and have also detected an issue with Voice Media Streams billing usage. Our engineers are working to restore service. We will provide another update in 4 hours or as soon as more information becomes available

Posted Feb 04, 2021 - 11:21 PST

Update

We are continuing to investigate inaccurate billing for some customers with Autopilot voice usage on the Twilio platform. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 04, 2021 - 10:22 PST

Update

We are seeing inaccurate billing for some customers with Autopilot voice usage on the Twilio platform. We are currently investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 04, 2021 - 09:22 PST

Investigating

Our monitoring systems have detected a potential issue with Autopilot billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 04, 2021 - 09:15 PST

This incident affected: TWILIO PLATFORM (Billing).