Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Errors When Transferring Conversations in Digital Channels
      Incident Report for Twilio
      Resolved
      Flex Agent Desktop incident has been resolved and service is operating normally at this time.
      Posted Nov 29, 2024 - 11:35 PST
      Monitoring
      Flex Agent Desktop is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Nov 29, 2024 - 11:13 PST
      Identified
      Our engineers have identified the root cause in the errors with the Flex Agent Desktop and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Nov 29, 2024 - 10:38 PST
      Update
      We are investigating a service interruption with Flex Agent Desktop. Customers trying to transfer a conversation using digital channels transfer will experience an error. We expect to provide another update in 1 hour or as soon as more information becomes available
      Posted Nov 29, 2024 - 09:23 PST
      Investigating
      Our monitoring systems have detected a potential issue Flex Agent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Nov 29, 2024 - 09:09 PST
      This incident affected: FLEX (Flex Agent Desktop).