Errors When Transferring Conversations in Digital Channels

Incident Report for Twilio

Resolved

Flex Agent Desktop incident has been resolved and service is operating normally at this time.

Posted Nov 29, 2024 - 11:35 PST

Monitoring

Flex Agent Desktop is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 29, 2024 - 11:13 PST

Identified

Our engineers have identified the root cause in the errors with the Flex Agent Desktop and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 29, 2024 - 10:38 PST

Update

We are investigating a service interruption with Flex Agent Desktop. Customers trying to transfer a conversation using digital channels transfer will experience an error. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Nov 29, 2024 - 09:23 PST

Investigating

Our monitoring systems have detected a potential issue Flex Agent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 29, 2024 - 09:09 PST

This incident affected: FLEX (Flex Agent Desktop).