Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Errors When Transferring Conversations in Digital Channels
Incident
Report for Twilio
Resolved
Flex Agent Desktop incident has been resolved and service is operating normally at this time.
Monitoring
Flex Agent Desktop is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the root cause in the errors with the Flex Agent Desktop and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are investigating a service interruption with Flex Agent Desktop. Customers trying to transfer a conversation using digital channels transfer will experience an error. We expect to provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue Flex Agent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Agent Desktop).