Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
~5% of Super SIM Connection Events Emitted Lacking the Location Area Code field
Incident
Report for Twilio
Resolved
Super SIM incident has been resolved and service is operating normally at this time.
Monitoring
We are now seeing recovery of the Super SIM Connection Events emitted lacking the Location Area Code field. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
The issue has been identified, and our engineering team is actively working to resolve the issue. We will provide another update in 16 hours or sooner once more information becomes available.
Identified
The issue has been identified, and our engineering team is actively working to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
Investigating
Beginning at 10:00 UTC on the 17th of October, we observed up to ~5% of Super SIM Connection Events emitted lacking the Location Area Code field. Our engineering team is actively working to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.