Elevated outbound call failures for Programmable Voice SIP and SIP Trunking in the US

Incident Report for Twilio

Resolved

This issue has been resolved, and operating as normal.

Posted May 19, 2016 - 14:29 PDT

Monitoring

We have resolved the issue impacting Programmable Voice SIP and Elastic Trunking. We will continue to monitor.

Posted May 19, 2016 - 14:16 PDT

Identified

We are still experiencing an issue with Programmable Voice and SIP Trunking. We will provide an update within 30 minutes.

Posted May 19, 2016 - 13:31 PDT

Monitoring

We have resolved the issue impacting Programmable Voice SIP and Elastic Trunking. We will continue to monitor.

Posted May 19, 2016 - 13:10 PDT

Identified

We have identified the issue that is affecting Programmable Voice SIP and Elastic SIP Trunking. Our engineers are actively working to resolve this issue.

Posted May 19, 2016 - 12:47 PDT

Investigating

We are investigating elevated outbound call error rates for Programmable Voice SIP and Elastic SIP Trunking in the US. This is affecting a small percentage of US calls. Our engineers are actively working to identify and resolve this issue.

Posted May 19, 2016 - 12:33 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (SIP Interface US1).