Outdated Taskrouter Data in the RTA Feed

Incident Report for Twilio

Resolved

TaskRouter event data in the RTA feed may have included stale reservation data starting at 5:18am PST on August 12th, 2021 to 2:19am PST on October 15th, 2021. This may have caused a subset of completed task router reservations to continue to show up in “wrapup” state when it was an actual completed task.

Posted Oct 15, 2021 - 12:28 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Flex sending stale data. We will follow up and provide customer impact details within 2 hours.

Posted Oct 15, 2021 - 12:12 PDT

This incident affected: FLEX (Flex Insights).