File Type Sources Failing to Update

Incident Report for Twilio

Resolved

Knowledge sources of type file is operating normally at this time.

Posted Jun 30, 2026 - 13:54 PDT

Investigating

We are observing knowledge sources of type file are stuck in progress.We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 30, 2026 - 13:29 PDT

This incident affected: CONVERSATIONS (Enterprise Knowledge).