Issue With Creating Subsequent Main Accounts for Existing Twilio Account Owners due to Phone Verification Failure

Incident Report for Twilio

Resolved

Issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure has been resolved and Console is operating normally at this time.

Posted Oct 17, 2024 - 08:14 PDT

Update

Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 17, 2024 - 03:49 PDT

Identified

Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. The issue is currently mitigated. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2024 - 01:59 PDT

Update

Our monitoring systems have detected a potential issue with creating subsequent main accounts by existing Twilio customers due to phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 17, 2024 - 01:00 PDT

Investigating

Our monitoring systems have detected a potential issue with accessing newly created Twilio accounts from console due to Phone verification failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 17, 2024 - 00:47 PDT

This incident affected: DEVELOPER TOOLS (Console).